ServiceNow Versions

Tokyo

2022-07-15 -

Features

San Diego

2022-02-03 -

0 1 2 3 4

Features

Rome

2021-07-22 -

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Features

Now Int - Disable homepage creation

Now Int - Request access to reports blocked by the report_view access control list

Now Int - Natural Language Understanding, more i18n stuff

Now Int - Natural Language Query improvements

Now Int - Virtual Agent, many updates

CSM - Configuring Next Best Action

CSM - Creating simple guidances with subflows

CSM - Dynamic related records

CSM - Interaction wrap up

CSM - Creating a contact or consumer using Lookup and Verify

CSM - Displaying field values as interaction record tab titles

CSM - Quick start tests for Customer Service Management

CSM - Coaching

Universal Request - Reporting and instrumentation enhancement

Universal Request - Enhanced Virtual Agent capabilities

Universal Request - Direct transfer configuration

Universal Request - Universal Request integration with Request Management

Universal Request - Dynamic Translation in Universal Request

Universal Request - Creating universal request from an inbound email

Universal Request - Canceling a universal request

Universal Request - Enhanced Predictive Intelligence capabilities

Universal Request - Quick start tests for Universal Request

HRSD - Listening Posts

HRSD - Document Templates

HRSD - Quick start tests for HR Service Delivery

FSM - Field Service Crew Operations

FSM - Dispatcher Workspace Enhancements

FSM - Dynamic Scheduling Enhancements

FSM - Intelligent Task Recommendations

FSM - Appointment booking

FSM - Field Service with Service Locations

FSM - Mobile experience for Field Service Management enhancements.

FSM - Quick start tests for Field Service Management

GRC - /vdp Portal is no longer deployed, use /svdp instead.

ITAM HAM - Return Merchandise Authorisation

ITAM HAM - CSDM framework

ITAM HAM - Asset health in Hardware Asset Dashboard

ITAM HAM - HAM licensing

ITAM HAM - Quick start tests for Hardware Asset Management

ITAM SAM - Boost effectiveness and reduce complexity using the Software asset overview landing page

ITAM SAM - Visualize and work on software license compliance in an intuitive user interface

ITAM SAM - Set-up and manage your licenses with ease

ITAM SAM - Get a comprehensive view of your key metrics via consolidated dashboards

ITAM SAM - Create entitlements using a guided walk-through playbook

ITAM SAM - Reconcile subscription and consumption-based SaaS applications

ITAM SAM - Bring your own license (BYOL) for Oracle Database servers

ITAM SAM - Manage SAP S/4HANA licenses

ITAM SAM - Track Oracle Database server licenses on additional VMware vSphere versions

ITAM SAM - Optimize Microsoft Office 365 licensing

ITAM SAM - Monitor 11 CIS and ISO 27002-based control points related to IT Asset Management processes

ITAM SAM - Use the Agent Client Collector application to collect software inventory and usage data

ITAM SAM - Quick start tests for Software Asset Management

ITBM Agile, SAFe, Test Mgmt- Business stakeholder role for Agile Development 2.0

ITBM PPM - Better together: Universal Request and Innovation Management

ITBM SAFe - Quick start tests for Essential SAFe

ITBM Time Card - Mobile Timesheets 2.0

ITOM - Agent Client Collector for Visibility

ITOM - Global Excludes List for IP addresses and ranges

ITOM - View dependent application services

ITOM - Add CIs to application services using connection rules

ITOM - Quick start tests for Service Mapping

ITOM - Add Kubernetes and cloud components to service maps during tag-based discovery based on CI relationships

ITOM - Ability to generate and download the JSON payload without rerunning patterns

ITOM - Discovering devices and applications using the latest patterns

ITOM - Containerized MID Server

ITOM - Support FIPS (FedRamp)

ITOM EM - EIF Connector

ITOM EM - Interate Grafana Events

ITSM Asset - Software Asset Workspace in Software Asset Management Foundation

ITSM Asset - Quick start test for Asset Management

ITSM Change - Changes scheduled through the REST API

ITSM Change - CMDB grouping capabilities inside Change Management

ITSM Change - CAB Workbench enhancements

ITSM Change, Incident, Problem - Assign to me UI action form enhancement

ITSM Release Management - Business stakeholder role for Release Management

ITSM Vendor Management - Service Credits

ITSM Vendor Management - Vendor Manager Workspace landing page

ITSM Vendor Management - Vendor success indicator improvement initiative

ITSM Walkup - Appointment Booking via Mobile

Platform Security - Data export metrics for Instance Security Center

Application Management - Schedule installation

Now Exp Component - Activity Stream

Now Exp Component - Carousel

Now Exp Component - Code Editor

Now Exp Component - Form Fields

Now Exp Component - Node Map

Now Exp Component - SLA Timer

Now Exp Component - Visual Board

Now Exp Page Template - 404

Now Exp Page Template - Agent assist

Now Exp Page Template - Inbox

Now Exp Page Template - List

Now Exp Page Template - Record

Now Exp Page Template - Related Records

Now Exp Page Template - Search Results

Now Exp Page Template - Simple List

Now Exp Page Template - Template

Studio - Add an Experience to an application

Studio - Delete sys_repo_config record

UI Builder - Use the condition builder

UI Builder - Added support for delegated developers

UI Builder - Use CSS editor for themes

UI Builder - Create viewports without using tabs

UI Builder - See the theme preview pane

ATF - Headless browser for ATF

Flow Designer - Action error evaluation

Flow Designer - Flow error handler

Flow Designer - Transform functions

Instance Scan - Reactive scan (e.g. if an upgrade fails, trigger scan)

Mid Server - Containerized MID Server with Docker

Catalog Builder - Service fulfillment steps

Catalog Builder - Preview catalog item in VA conversation

Catalog - Annotation support is now there

Service Portal - Visibility condition script for a tab in standard ticket

Service Portal - Associated Requests tab in the standard ticket page

VTB - Sort Visual Task Boards

Workspace - Enable inline editing for Workspace lists across your instance

Workspace - Inline edit one or multiple cells in a list

Workspace - Save a Condition Builder filter and choose permissions for who can use the filter

Workspace - Encrypt text on a form

Workspace - Add field hints to form fields

Workspace - Upload images on a form through a form field

Workspace - Add a Condition Builder to a form

Workspace - Convert and display currencies on a form using a price field

Workspace - Select a domain on a form using the Domain ID field

Workspace - See translated text on the form

Workspace - Autopilot

Workspace - Emojis palette

Workspace - Configurable toolbar

Workspace - Preview a playbook

Workspace - Playbook record generator

Workspace - Playbook lifecycle container and component

Workspace - Configure UXF client actions for playbook

Quebec

2021-01-07 -

0 1 2 3 4 5 6 7 8 9 10

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Features
AI Search from Attivio acquisition
Tons of Now Experience Components
Key Management Framework
Service Catalog: Catalog Builder
Now Experience UI Builder improvements

AI Search [from Attivio] is intregated

Now Experience Components includes....

Now Exp: Button

Now Exp: Action bar

Now Exp: Activity Stream Compose

Now Exp: Agent assist

Now Exp: Agent chat

Now Exp: Analytics Q&A

Now Exp: Appointment Calendar

Now Exp: Attachments

Now Exp: Breadcrumbs

Now Exp: Calendar

Now Exp: Catalog Item

Now Exp: Comparator

Now Exp: Confirmation message

Now Exp: Contact card

Now Exp: Container

Now Exp: Contextual Sidebar

Now Exp: Dashboard viewport

Now Exp: Dashboards Overview

Now Exp: Data set

Now Exp: Data row

Now Exp: Data visualization

Now Exp: Display value block

Now Exp: Email composer/mini

Now Exp: Email quick messages

Now Exp: Email viewer

Now Exp: Empty state

Now Exp: Field service Google maps

Now Exp: Field service popover

Now Exp: Form

Now Exp: Form - fields

Now Exp: Form Templates

Now Exp: Icon

Now Exp: iFrame

Now Exp: Illustration

Now Exp: Indicator scorecard

Now Exp: Knowledge content

Now Exp: KPI Details

Now Exp: KPI targets

Now Exp: List

Now Exp: List menu

Now Exp: List - Simple

Now Exp: List - Related

Now Exp: Link set

Now Exp: Login

Now Exp: Message

Now Exp: MFA setup

Now Exp: Nested comments

Now Exp: Pagination control

Now Exp: Pill list

Now Exp: Record Header

Now Exp: Record Tabs

Now Exp: Record tags

Now Exp: Related content

Now Exp: Resizable Panes

Now Exp: Ribbon

Now Exp: Roadmap

Now Exp: Search input

Now Exp: Search facets

Now Exp: Search results

Now Exp: Select

Now Exp: Star rating

Now Exp: Tab filter

Now Exp: Tab set

Now Exp: Timeline

Now Exp: Typeahead

Now Exp: Typeahead multi

Now Exp: Workspace global search tab

Service Catalog: Catalog Builder

Service Catalog: Question Choices can now be inactive

Service Catalog: MRVS supports List Collectors

Service Catalog: MRVS can access all data on the catalog form

Paris

2020-07-23 -

0 1 2 3 4 5 6 7 8 9

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Features

ATF: UI Versioning

ATF: Page Inspector enhancements

OpenID Connect SSO

Service Portal: External user registration

Flow Designer: Connections tab

Scheduled Jobs: Business Offset

Performance dashboard - instance view

Robust Transform Engine: Nested structures

Domain Separation: Scheduled Jobs: Domain Iterator

Domain Separation: Application properties

Flow Designer: Action instance order renaming

Flow Designer: Duplicate actions instance

Flow Designer: FlowAPI enhancements

Flow Designer: FlowScriptAPI

Flow Designer: Ghost actions

Flow Designer: Decision flow - Turn off branches

Flow Designer: Multi-row Variable Set (MVRS) support

Flow Designer: Run with roles

Flow Designer: Send SMS action

Flow Designer: Submit catalog item request action

Flow Designer: Support multiple active connections

Flow Designer: Update and delete multiple step

Flow Designer: User access control criteria Only show actions they can use

IntregrationHub: Data sources - data stream

IntregrationHub: Dynamic object support

IntregrationHub: Data stream Support

IntregrationHub: JSON Parser Flow Designer/IntegrationHub step

IntregrationHub: JSON Payload Builder

IntregrationHub: XML Payload Builder

Outbound IP Access Controls

GraphQL

Archiving: Destroy related records

Archiving: Restore related records

MetricBase: Non sys_id based subjects for MetricBase

Instance data replication: bidirectional

Instance data replication: discrete sets

Notifications: Inbound / Outbound email address filters

Roles: Explicit Roles

Roles: Mutual exclusive Roles

Process Automation Designer

Process Automation Designer: Playbook experience

Service Portal: Portal Analyzer

Studio: Source Control Global Support

Studio: Delta loading

Script Debugger: Console Debugger

Agent Workspace: Agent email client

Agent Workspace: Activity stream enhancements

Agent Workspace: TinyMCE control

Agent Workspace: Lists resizing

Agent Workspace: Lists live badge

ITSM Workforce Optimzation

Service Portal: Standard Ticket Page

Service Catalog: Delegated Request expierence

Service Catalog: Rich Text Labels

Natural Language Query (NLQ)

Agent Client Collector (replacement for Help the Help Desk)

Upgrade Monitor v2

Virtual Agent Lite

Orlando

2020-01-06 -

0 1 2 3 4 5

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Features

Now Components available for development see NDS

Studio: Edit source control files outside of ServiceNow

Studio: Can use Mid connect to source control

Studio: Set the GIT repository default branch

System Clone: Presever Update Sets - no longer need to export/import from target instance

Agent Workspace: CMDB

Agent Workspace: Form annotation supported

Agent Workspace: Field Styles not supported

Agent Workspace: Faster list loading by not showing count of all rows

Agent Workspace: Variable editor in Agent Workspace inline

ATF: Quick Start Tests for many things

ATF: Copy automated test suite, copies all nested tests

ATF: Emails can now be tested

ATF: Workspaces can now be tested

VTB: Compact cards, now more compact (thinner columns)

VTB: Can show attachment preview on board

Flow Designer: Service Catalog - Plugin now active by default

Service Portal: Widget Diagnostics

Virtual Agent: Loads of updates

Mobile Platform: Loads of updates

Customer Service Management: Loads of updates

Field Service Management: Loads of updates

Human Resources Service Delivery: Loads of updates

Project Portfolio Management: Loads of updates

Import and Export: REST (IntegrationHub) type data source

Import and Export: Custom (Load by Script) type data source

Import and Export: Robust Import Set Transformers

Import and Export: Custom (Parse by Script) format

Import and Export: CSV line parser

Import and Export: Scoped scriptable Import Set APIs

Investment Funding - This sounds new

Mid Servers require JRE 1.8.0_161 or greator

Mid Servers for discovery require Powershell 5.1 (was 3.0)

Mid Servers no longer need an admin account, just read/write to the /agent folder

MID Servers now support Microsoft JEA authentication in order to run basic Discovery.

Discovery: ServiceNow Certificate Inventory and Management application

Dynamic Translation - Translates stuff on the fly

Service Desk Call plugin now requires subscription (didn't before)

Discovery - Help the help desk plugin no longer available

Enterprise Release Management plugin no longer available

Facilities Service Management plugin no longer available

New York

2019-07-26 - 2020-08-31

0 1 2 3 4 5 6 7 7a 7b 8 9

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Features

Agent Workspace: Landing Pages, List Updates,Response templates

Agile Dev 2.0: Agile Board Config. columns

Auth: API for JSON Web Token generation

ATF: Attachment test steps

ATF: Parallell testing

ATF: Mutually exclusive tests

CSM: Service-aware install base

Dashboards: Multiple breakdown

Delegated Dev: Manage Update Sets

Disco; File-based Discovery

Event Mgmt: SAP Connector

Flow Designer: Actions 'Add worknote line', 'Assoc. Rec. to Email', 'Create or Update Record'

Flow Designer: Dynamic Inputs

Flow Designer: Export flow as single update set

Flow Designer: Run in foreground

ITSM Roles

Remote Tables

Business Stakeholder role

Catalog MVRS: Max # of roles

System Clone: Scheduled recurring clones

Time card records by day

VTB: Swimlanes

Processors are "deprocated"

Madrid

2019-01-31 - 2020-01-06

0 1 2 3 4 4a 4b 5 6 7 7a 8 9 9a 10

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Features

Antivirus Scanning

Instance Security Center

Embedded Approvals in Email

Assessment and Survey: Question Bank

Embedded Survey in Email

ATF: Tests for UI Pages / UI Macros

ATF: Parameterized tests

ATF: Quick Start Tests

Change Rest API

Decision Tables

Agent Workspace

Document Viewer

Service Portal: Multiple catalog support

Service Portal: Multiple knowledge support

Service Portal: 2FA

Admins can roll back a clone for up to seven days

London

2018-07-27 - 2019-07-26

0 1 2 3 4 5 6 6a 6b 7 8 9 10

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Features

Chat Bots: Virtual Agents

Enhanced Flow Designer

Enhanced Integration Hub

Multi-row variable sets

Change schedule landing page

Guided Tour for Service Portal

Walk up experience

Knowledge enhancements

Upgrade resolve conflicts form

Document management in HR

New UI for Security Incident Response

Vendor Tiering

Continual Improvement Management

ITBM updates

Instance Security Dashboard (PA)

Assessments and Surveys updates

List v3 not recommended

Major Incident Management

Kingston

2017-11-16 - 2019-01-31

0 1 2 3 3a 3b 4 5 6 7 8 9 10 11 12 13 14 14a 14b

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Features

Agent Intelligence

Flow Designer

Function fields

IntregrationHub

State Management

Enterprise Release Management

Configuration Compliance

Email Digests

Service Portal Announcements

Serivce Portal Catalog Wishlist

Service Portal Catalog Order Guide Widget

Service Portal Catalog Order Status Widget

Service Portal Dynamic Page Titles

Standard Error Codes API

Guided Tours Auto Launch

Guided Tours Domain Seperation

Jakarta

2017-06-15 - 2018-07-27

1 2 3 3a 3b 4 5 6 6a 7 8 8a 8b 9 9a 9b 9c 10

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Features

Embedded Help

MetricBase

Benchmarks

Trusted Security Circles

Communities

Guided Tours

Global Search:Improvements

Convience table.config

UI: Double tap to open context menus on touch devices

UI: UI Action styles

List v3:Perforance Improvements

List v3:Live Lists

Service Portal:User Criteria

Service Portal:Contextual Search Sources

Service Portal:WGAC level AA

Istanbul

2016-11-28 - 2017-11-16

1 2 3 3a 4 5 6 6a 6b 7 8 9 9a 10 10a 10b 10c 11 11a 11b 11c

🔑 🔑 🔑 3a 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑

Features

Automated Testing Framework

Email API

Script Debugger

Application Portfolio Management

HR Service Management (Scoped)

Helsinki

2016-04-28 - 2017-06-15

1 2 3 4 5 6 7 8 9 9a 10 11 11b 12 12a

🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 9a 🔑 🔑 🔑 🔑 🔑

Features

ServiceMapping

Event Management

UI16

Surveys

Customer Service Management (Scoped)

ECMA5 aka es5

Service Portal

Geneva

2015-11-03 - 2016-11-28

1 2 3 4 5 6 7 8 9 10 11

1 2 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑 🔑

Features

Security Operations

Scripted REST APIs

Attachment REST API

Expense Lines

Edge Encryption

Fuji

2015-01-23 - 2016-04-28

1 2 3 4 5 6 7 8 9 10 11 12 13

1 2 3 4 5 6 7 8 9 10 11 🔑 🔑

Features

Test Management

Performance Analytics

Legal Service Management

Marketing Service Management

IT Financial Management

Finance Service Management

Team Development

Studio

UI15

Inbound OAuth Support

Outbound Mutual Authentication

Outbound web services v2

Eureka

2014-05-06 - 2015-11-03

0 1 2 3 4 5 6 7 8 9 10 11 12 13

Features

Facilities Service Automation

Visual Task Boards

Demand Management

Inbound Rest Web service

Dublin

2013-10-22 - 2015-07-01

1 2 3 4 5 6 7 8

Features

Performance Analytics

Vendor Management

Resource Management

HR Service Management

Incident Alert Managemment

Vendor Ticketing

Compliance

Architecture Compliance

Desired State

Structured Problem Analysis

Personal Tasks

Service Desk Call

JSONv2

Calgary

2013-02-28 - 2015-07-01

1 2 3 4 5 6 7

Features

Work Management

Contract Management

Procurement

Product Catalog

Berlin

2012-07-02 - 2015-07-01

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Features

Coaching Loops

System Clone Application

Transaction Quotas

Aspen

2011-12-01 - 2015-07-01

0 1 2 3 4 5 6 7 8 9 10 11

Features

Data Policies

June 2011

2011-03-04 - 2015-07-01

P1 P2 P3 0 1 2 3 4 5

Features

UI11

Document Management

Data Certification

Change Risk Assessment

Winter 2011

2011-02-04 - 2015-07-01

1

Features

Chat

Live Feed

GRC

Fall 2010

2010-10-01 - 2015-07-01

0 1 1.5 2 2.5 3

Features

Orchestration

Sales Force Automation

SDLC

Upgrade Monitor

Service Level Management - SLA Commitments

Spring 2010

2010-07-04 - 2015-07-01

1 2 3

Features

SAML 2.0 SSO Plugin

Portfolio Management

Field Service Management

Project Management v2

Cost Management

List v2

Tiny URL Support

Employee Self Service

Winter 2010

2010-01-22 - 2015-07-01

1 2 3

Features

Client Transaction Timings

Update Set Preview

Save Updates as XML

Upgrade History

UI Policies for Catalog

Fall 2009

2009-09-25 - 2015-07-01

0 1 2 3

Features

Maintenance Schedules

Performance Metrics

Self Service Password Reset

Cancel Transactions

Spring 2009

2009-05-29 - 2015-07-01

1 2 3

Features

Content Management System

Metric Definition

Database Views

Winter 2009

2009-01-09 - 2015-07-01

1 2 3 4

Features

Project Management

Security Jump Start

Change Risk Calculator

Summer 2008

2008-08-22 - 2015-07-01

1 2 3

Features

Graphical Workflow

Facilities Management

View Management

Javascript Debug Window

Global UI Scripts

Homepage Layouts

Global Text Search

Mobile Support

Fall 2007

2007-11-23 - 2008-08-22

1

Features

Variable Sets

UI Policies for Forms

Summer 2007

2007-07-05 - 2007-11-23

1

Features

Asset Management

Update Sets

Access Controls

Impersonation

Service Level Management

March 2007

2007-03-02 - 2007-07-05

Features

IP Based Access Control

XLS Export

CSV Export

November 2006

2006-11-17 - 2007-03-02

Features

CMDB

Email Client

August 2006

2006-08-28 - 2006-11-17

Features

Computer Telephony Integration

Client Scripts

July 2006

2006-07-04 - 2006-08-28

Features

Field Status Indicators

Delegates

May 2006

2006-05-21 - 2006-07-04

Features

Inactivity Monitors

Enhanced list and form personalization

Home Pages

April 2006

2006-04-15 - 2006-05-21

March 2006

2006-03-18 - 2006-04-15

February 2006

2006-02-12 - 2006-03-18

January 2006

2006-01-27 - 2006-02-12

Features

Release

Discovery

Service Catalog

GlideSoft 2004

2004-12-04 - 2006-01-27

Features

Incident

Problem

Change

Knowledge

Legacy Surveys

ECMA3 aka es3