Family
Dates
Patches
Features
2021-07-22 -
0
0
Features
Now Int - Disable homepage creation
Now Int - Request access to reports blocked by the report_view access control list
Now Int - Natural Language Understanding, more i18n stuff
Now Int - Natural Language Query improvements
Now Int - Virtual Agent, many updates
CSM - Configuring Next Best Action
CSM - Creating simple guidances with subflows
CSM - Dynamic related records
CSM - Interaction wrap up
CSM - Creating a contact or consumer using Lookup and Verify
CSM - Displaying field values as interaction record tab titles
CSM - Quick start tests for Customer Service Management
CSM - Coaching
Universal Request - Reporting and instrumentation enhancement
Universal Request - Enhanced Virtual Agent capabilities
Universal Request - Direct transfer configuration
Universal Request - Universal Request integration with Request Management
Universal Request - Dynamic Translation in Universal Request
Universal Request - Creating universal request from an inbound email
Universal Request - Canceling a universal request
Universal Request - Enhanced Predictive Intelligence capabilities
Universal Request - Quick start tests for Universal Request
HRSD - Listening Posts
HRSD - Document Templates
HRSD - Quick start tests for HR Service Delivery
FSM - Field Service Crew Operations
FSM - Dispatcher Workspace Enhancements
FSM - Dynamic Scheduling Enhancements
FSM - Intelligent Task Recommendations
FSM - Appointment booking
FSM - Field Service with Service Locations
FSM - Mobile experience for Field Service Management enhancements.
FSM - Quick start tests for Field Service Management
GRC - /vdp Portal is no longer deployed, use /svdp instead.
ITAM HAM - Return Merchandise Authorisation
ITAM HAM - CSDM framework
ITAM HAM - Asset health in Hardware Asset Dashboard
ITAM HAM - HAM licensing
ITAM HAM - Quick start tests for Hardware Asset Management
ITAM SAM - Boost effectiveness and reduce complexity using the Software asset overview landing page
ITAM SAM - Visualize and work on software license compliance in an intuitive user interface
ITAM SAM - Set-up and manage your licenses with ease
ITAM SAM - Get a comprehensive view of your key metrics via consolidated dashboards
ITAM SAM - Create entitlements using a guided walk-through playbook
ITAM SAM - Reconcile subscription and consumption-based SaaS applications
ITAM SAM - Bring your own license (BYOL) for Oracle Database servers
ITAM SAM - Manage SAP S/4HANA licenses
ITAM SAM - Track Oracle Database server licenses on additional VMware vSphere versions
ITAM SAM - Optimize Microsoft Office 365 licensing
ITAM SAM - Monitor 11 CIS and ISO 27002-based control points related to IT Asset Management processes
ITAM SAM - Use the Agent Client Collector application to collect software inventory and usage data
ITAM SAM - Quick start tests for Software Asset Management
ITBM Agile, SAFe, Test Mgmt- Business stakeholder role for Agile Development 2.0
ITBM PPM - Better together: Universal Request and Innovation Management
ITBM SAFe - Quick start tests for Essential SAFe
ITBM Time Card - Mobile Timesheets 2.0
ITOM - Agent Client Collector for Visibility
ITOM - Global Excludes List for IP addresses and ranges
ITOM - View dependent application services
ITOM - Add CIs to application services using connection rules
ITOM - Quick start tests for Service Mapping
ITOM - Add Kubernetes and cloud components to service maps during tag-based discovery based on CI relationships
ITOM - Ability to generate and download the JSON payload without rerunning patterns
ITOM - Discovering devices and applications using the latest patterns
ITOM - Containerized MID Server
ITOM - Support FIPS (FedRamp)
ITOM EM - EIF Connector
ITOM EM - Interate Grafana Events
ITSM Asset - Software Asset Workspace in Software Asset Management Foundation
ITSM Asset - Quick start test for Asset Management
ITSM Change - Changes scheduled through the REST API
ITSM Change - CMDB grouping capabilities inside Change Management
ITSM Change - CAB Workbench enhancements
ITSM Change, Incident, Problem - Assign to me UI action form enhancement
ITSM Release Management - Business stakeholder role for Release Management
ITSM Vendor Management - Service Credits
ITSM Vendor Management - Vendor Manager Workspace landing page
ITSM Vendor Management - Vendor success indicator improvement initiative
ITSM Walkup - Appointment Booking via Mobile
Platform Security - Data export metrics for Instance Security Center
Application Management - Schedule installation
Now Exp Component - Activity Stream
Now Exp Component - Carousel
Now Exp Component - Code Editor
Now Exp Component - Form Fields
Now Exp Component - Node Map
Now Exp Component - SLA Timer
Now Exp Component - Visual Board
Now Exp Page Template - 404
Now Exp Page Template - Agent assist
Now Exp Page Template - Inbox
Now Exp Page Template - List
Now Exp Page Template - Record
Now Exp Page Template - Related Records
Now Exp Page Template - Search Results
Now Exp Page Template - Simple List
Now Exp Page Template - Template
Studio - Add an Experience to an application
Studio - Delete sys_repo_config record
UI Builder - Use the condition builder
UI Builder - Added support for delegated developers
UI Builder - Use CSS editor for themes
UI Builder - Create viewports without using tabs
UI Builder - See the theme preview pane
ATF - Headless browser for ATF
Flow Designer - Action error evaluation
Flow Designer - Flow error handler
Flow Designer - Transform functions
Instance Scan - Reactive scan (e.g. if an upgrade fails, trigger scan)
Mid Server - Containerized MID Server with Docker
Catalog Builder - Service fulfillment steps
Catalog Builder - Preview catalog item in VA conversation
Catalog - Annotation support is now there
Service Portal - Visibility condition script for a tab in standard ticket
Service Portal - Associated Requests tab in the standard ticket page
VTB - Sort Visual Task Boards
Workspace - Enable inline editing for Workspace lists across your instance
Workspace - Inline edit one or multiple cells in a list
Workspace - Save a Condition Builder filter and choose permissions for who can use the filter
Workspace - Encrypt text on a form
Workspace - Add field hints to form fields
Workspace - Upload images on a form through a form field
Workspace - Add a Condition Builder to a form
Workspace - Convert and display currencies on a form using a price field
Workspace - Select a domain on a form using the Domain ID field
Workspace - See translated text on the form
Workspace - Autopilot
Workspace - Emojis palette
Workspace - Configurable toolbar
Workspace - Preview a playbook
Workspace - Playbook record generator
Workspace - Playbook lifecycle container and component
Workspace - Configure UXF client actions for playbook
2021-01-07 -
Features
AI Search from Attivio acquisition
Tons of Now Experience Components
Key Management Framework
Service Catalog: Catalog Builder
Now Experience UI Builder improvements
AI Search [from Attivio] is intregated
Now Experience Components includes....
Now Exp: Button
Now Exp: Action bar
Now Exp: Activity Stream Compose
Now Exp: Agent assist
Now Exp: Agent chat
Now Exp: Analytics Q&A
Now Exp: Appointment Calendar
Now Exp: Attachments
Now Exp: Breadcrumbs
Now Exp: Calendar
Now Exp: Catalog Item
Now Exp: Comparator
Now Exp: Confirmation message
Now Exp: Contact card
Now Exp: Container
Now Exp: Contextual Sidebar
Now Exp: Dashboard viewport
Now Exp: Dashboards Overview
Now Exp: Data set
Now Exp: Data row
Now Exp: Data visualization
Now Exp: Display value block
Now Exp: Email composer/mini
Now Exp: Email quick messages
Now Exp: Email viewer
Now Exp: Empty state
Now Exp: Field service Google maps
Now Exp: Field service popover
Now Exp: Form
Now Exp: Form - fields
Now Exp: Form Templates
Now Exp: Icon
Now Exp: iFrame
Now Exp: Illustration
Now Exp: Indicator scorecard
Now Exp: Knowledge content
Now Exp: KPI Details
Now Exp: KPI targets
Now Exp: List
Now Exp: List menu
Now Exp: List - Simple
Now Exp: List - Related
Now Exp: Link set
Now Exp: Login
Now Exp: Message
Now Exp: MFA setup
Now Exp: Nested comments
Now Exp: Pagination control
Now Exp: Pill list
Now Exp: Record Header
Now Exp: Record Tabs
Now Exp: Record tags
Now Exp: Related content
Now Exp: Resizable Panes
Now Exp: Ribbon
Now Exp: Roadmap
Now Exp: Search input
Now Exp: Search facets
Now Exp: Search results
Now Exp: Select
Now Exp: Star rating
Now Exp: Tab filter
Now Exp: Tab set
Now Exp: Timeline
Now Exp: Typeahead
Now Exp: Typeahead multi
Now Exp: Workspace global search tab
Service Catalog: Catalog Builder
Service Catalog: Question Choices can now be inactive
Service Catalog: MRVS supports List Collectors
Service Catalog: MRVS can access all data on the catalog form
2020-07-23 -
Features
ATF: UI Versioning
ATF: Page Inspector enhancements
OpenID Connect SSO
Service Portal: External user registration
Flow Designer: Connections tab
Scheduled Jobs: Business Offset
Performance dashboard - instance view
Robust Transform Engine: Nested structures
Domain Separation: Scheduled Jobs: Domain Iterator
Domain Separation: Application properties
Flow Designer: Action instance order renaming
Flow Designer: Duplicate actions instance
Flow Designer: FlowAPI enhancements
Flow Designer: FlowScriptAPI
Flow Designer: Ghost actions
Flow Designer: Decision flow - Turn off branches
Flow Designer: Multi-row Variable Set (MVRS) support
Flow Designer: Run with roles
Flow Designer: Send SMS action
Flow Designer: Submit catalog item request action
Flow Designer: Support multiple active connections
Flow Designer: Update and delete multiple step
Flow Designer: User access control criteria Only show actions they can use
IntregrationHub: Data sources - data stream
IntregrationHub: Dynamic object support
IntregrationHub: Data stream Support
IntregrationHub: JSON Parser Flow Designer/IntegrationHub step
IntregrationHub: JSON Payload Builder
IntregrationHub: XML Payload Builder
Outbound IP Access Controls
GraphQL
Archiving: Destroy related records
Archiving: Restore related records
MetricBase: Non sys_id based subjects for MetricBase
Instance data replication: bidirectional
Instance data replication: discrete sets
Notifications: Inbound / Outbound email address filters
Roles: Explicit Roles
Roles: Mutual exclusive Roles
Process Automation Designer
Process Automation Designer: Playbook experience
Service Portal: Portal Analyzer
Studio: Source Control Global Support
Studio: Delta loading
Script Debugger: Console Debugger
Agent Workspace: Agent email client
Agent Workspace: Activity stream enhancements
Agent Workspace: TinyMCE control
Agent Workspace: Lists resizing
Agent Workspace: Lists live badge
ITSM Workforce Optimzation
Service Portal: Standard Ticket Page
Service Catalog: Delegated Request expierence
Service Catalog: Rich Text Labels
Natural Language Query (NLQ)
Agent Client Collector (replacement for Help the Help Desk)
Upgrade Monitor v2
Virtual Agent Lite
2020-01-06 -
Features
Now Components available for development see NDS
Studio: Edit source control files outside of ServiceNow
Studio: Can use Mid connect to source control
Studio: Set the GIT repository default branch
System Clone: Presever Update Sets - no longer need to export/import from target instance
Agent Workspace: CMDB
Agent Workspace: Form annotation supported
Agent Workspace: Field Styles not supported
Agent Workspace: Faster list loading by not showing count of all rows
Agent Workspace: Variable editor in Agent Workspace inline
ATF: Quick Start Tests for many things
ATF: Copy automated test suite, copies all nested tests
ATF: Emails can now be tested
ATF: Workspaces can now be tested
VTB: Compact cards, now more compact (thinner columns)
VTB: Can show attachment preview on board
Flow Designer: Service Catalog - Plugin now active by default
Service Portal: Widget Diagnostics
Virtual Agent: Loads of updates
Mobile Platform: Loads of updates
Customer Service Management: Loads of updates
Field Service Management: Loads of updates
Human Resources Service Delivery: Loads of updates
Project Portfolio Management: Loads of updates
Import and Export: REST (IntegrationHub) type data source
Import and Export: Custom (Load by Script) type data source
Import and Export: Robust Import Set Transformers
Import and Export: Custom (Parse by Script) format
Import and Export: CSV line parser
Import and Export: Scoped scriptable Import Set APIs
Investment Funding - This sounds new
Mid Servers require JRE 1.8.0_161 or greator
Mid Servers for discovery require Powershell 5.1 (was 3.0)
Mid Servers no longer need an admin account, just read/write to the /agent folder
MID Servers now support Microsoft JEA authentication in order to run basic Discovery.
Discovery: ServiceNow Certificate Inventory and Management application
Dynamic Translation - Translates stuff on the fly
Service Desk Call plugin now requires subscription (didn't before)
Discovery - Help the help desk plugin no longer available
Enterprise Release Management plugin no longer available
Facilities Service Management plugin no longer available
2019-07-26 - 2020-08-31
Features
Agent Workspace: Landing Pages, List Updates,Response templates
Agile Dev 2.0: Agile Board Config. columns
Auth: API for JSON Web Token generation
ATF: Attachment test steps
ATF: Parallell testing
ATF: Mutually exclusive tests
CSM: Service-aware install base
Dashboards: Multiple breakdown
Delegated Dev: Manage Update Sets
Disco; File-based Discovery
Event Mgmt: SAP Connector
Flow Designer: Actions 'Add worknote line', 'Assoc. Rec. to Email', 'Create or Update Record'
Flow Designer: Dynamic Inputs
Flow Designer: Export flow as single update set
Flow Designer: Run in foreground
ITSM Roles
Remote Tables
Business Stakeholder role
Catalog MVRS: Max # of roles
System Clone: Scheduled recurring clones
Time card records by day
VTB: Swimlanes
Processors are "deprocated"
2019-01-31 - 2020-01-06
Features
Antivirus Scanning
Instance Security Center
Embedded Approvals in Email
Assessment and Survey: Question Bank
Embedded Survey in Email
ATF: Tests for UI Pages / UI Macros
ATF: Parameterized tests
ATF: Quick Start Tests
Change Rest API
Decision Tables
Agent Workspace
Document Viewer
Service Portal: Multiple catalog support
Service Portal: Multiple knowledge support
Service Portal: 2FA
Admins can roll back a clone for up to seven days
2018-07-27 - 2019-07-26
Features
Chat Bots: Virtual Agents
Enhanced Flow Designer
Enhanced Integration Hub
Multi-row variable sets
Change schedule landing page
Guided Tour for Service Portal
Walk up experience
Knowledge enhancements
Upgrade resolve conflicts form
Document management in HR
New UI for Security Incident Response
Vendor Tiering
Continual Improvement Management
ITBM updates
Instance Security Dashboard (PA)
Assessments and Surveys updates
List v3 not recommended
Major Incident Management
2017-11-16 - 2019-01-31
Features
Agent Intelligence
Flow Designer
Function fields
IntregrationHub
State Management
Enterprise Release Management
Configuration Compliance
Email Digests
Service Portal Announcements
Serivce Portal Catalog Wishlist
Service Portal Catalog Order Guide Widget
Service Portal Catalog Order Status Widget
Service Portal Dynamic Page Titles
Standard Error Codes API
Guided Tours Auto Launch
Guided Tours Domain Seperation
2017-06-15 - 2018-07-27
Features
Embedded Help
MetricBase
Benchmarks
Trusted Security Circles
Communities
Guided Tours
Global Search:Improvements
Convience table.config
UI: Double tap to open context menus on touch devices
UI: UI Action styles
List v3:Perforance Improvements
List v3:Live Lists
Service Portal:User Criteria
Service Portal:Contextual Search Sources
Service Portal:WGAC level AA
2016-11-28 - 2017-11-16
Features
Automated Testing Framework
Email API
Script Debugger
Application Portfolio Management
HR Service Management (Scoped)
2016-04-28 - 2017-06-15
Features
ServiceMapping
Event Management
UI16
Surveys
Customer Service Management (Scoped)
ECMA5 aka es5
Service Portal
2015-11-03 - 2016-11-28
Features
Security Operations
Scripted REST APIs
Attachment REST API
Expense Lines
Edge Encryption
2015-01-23 - 2016-04-28
1 2 3 4 5 6 7 8 9 10 11 12 13
1 2 3 4 5 6 7 8 9 10 11 ๐Ÿ”‘ ๐Ÿ”‘
Features
Test Management
Performance Analytics
Legal Service Management
Marketing Service Management
IT Financial Management
Finance Service Management
Team Development
Studio
UI15
Inbound OAuth Support
Outbound Mutual Authentication
Outbound web services v2
2014-05-06 - 2015-11-03
0 1 2 3 4 5 6 7 8 9 10 11 12 13
0 1 2 3 4 5 6 7 8 9 10 11 12 13
Features
Facilities Service Automation
Visual Task Boards
Demand Management
Inbound Rest Web service
2013-10-22 - 2015-07-01
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Features
Performance Analytics
Vendor Management
Resource Management
HR Service Management
Incident Alert Managemment
Vendor Ticketing
Compliance
Architecture Compliance
Desired State
Structured Problem Analysis
Personal Tasks
Service Desk Call
JSONv2
2013-02-28 - 2015-07-01
1 2 3 4 5 6 7
1 2 3 4 5 6 7
Features
Work Management
Contract Management
Procurement
Product Catalog
2012-07-02 - 2015-07-01
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Features
Coaching Loops
System Clone Application
Transaction Quotas
2011-12-01 - 2015-07-01
0 1 2 3 4 5 6 7 8 9 10 11
0 1 2 3 4 5 6 7 8 9 10 11
Features
Data Policies
2011-03-04 - 2015-07-01
P1 P2 P3 0 1 2 3 4 5
P1 P2 P3 0 1 2 3 4 5
Features
UI11
Document Management
Data Certification
Change Risk Assessment
2011-02-04 - 2015-07-01
1
1
Features
Chat
Live Feed
GRC
2010-10-01 - 2015-07-01
0 1 1.5 2 2.5 3
0 1 1.5 2 2.5 3
Features
Orchestration
Sales Force Automation
SDLC
Upgrade Monitor
Service Level Management - SLA Commitments
2010-07-04 - 2015-07-01
1 2 3
1 2 3
Features
SAML 2.0 SSO Plugin
Portfolio Management
Field Service Management
Project Management v2
Cost Management
List v2
Tiny URL Support
Employee Self Service
2010-01-22 - 2015-07-01
1 2 3
1 2 3
Features
Client Transaction Timings
Update Set Preview
Save Updates as XML
Upgrade History
UI Policies for Catalog
2009-09-25 - 2015-07-01
0 1 2 3
0 1 2 3
Features
Maintenance Schedules
Performance Metrics
Self Service Password Reset
Cancel Transactions
2009-05-29 - 2015-07-01
1 2 3
1 2 3
Features
Content Management System
Metric Definition
Database Views
2009-01-09 - 2015-07-01
1 2 3 4
1 2 3 4
Features
Project Management
Security Jump Start
Change Risk Calculator
2008-08-22 - 2015-07-01
1 2 3
1 2 3
Features
Graphical Workflow
Facilities Management
View Management
Javascript Debug Window
Global UI Scripts
Homepage Layouts
Global Text Search
Mobile Support
2007-11-23 - 2008-08-22
1
1
Features
Variable Sets
UI Policies for Forms
2007-07-05 - 2007-11-23
1
1
Features
Asset Management
Update Sets
Access Controls
Impersonation
Service Level Management
2007-03-02 - 2007-07-05
Features
IP Based Access Control
XLS Export
CSV Export
2006-11-17 - 2007-03-02
Features
CMDB
Email Client
2006-08-28 - 2006-11-17
Features
Computer Telephony Integration
Client Scripts
2006-07-04 - 2006-08-28
Features
Field Status Indicators
Delegates
2006-05-21 - 2006-07-04
Features
Inactivity Monitors
Enhanced list and form personalization
Home Pages
2006-04-15 - 2006-05-21
2006-03-18 - 2006-04-15
2006-02-12 - 2006-03-18
2006-01-27 - 2006-02-12
Features
Release
Discovery
Service Catalog
2004-12-04 - 2006-01-27
Features
Incident
Problem
Change
Knowledge
Legacy Surveys
ECMA3 aka es3
Family
Dates
Patches
Features